I PURCHASED A DODGE GRAND CARAVAN IN JULY OF 2024 I MADE A 3000 DOWNPAYMEN TI MADE EVERY PAYMENT AND HAD INSURANCE ON THE VAN IT WAS WRONGFULLY REPOSSESSED
IN OCTOBER 2024 I MADE A 200 PAYMENT.I ASKED THE PERSON I SPOKE WIYTH IF I COULD PUT THE REMAINING BALANCE OF 200 ON THE CAR NOTE NEVER RECIEVED A YES OR NO.
NOVEMBER 2024 I STARTED TO HAVE VEHICLE ISSUES WITH IT TURNING ON IT JUST TURN OVER TO STRAT SPOKE WITH NORMA THE OWNER IFI COULD TAKE IN THE VAN FOR REPAIRS IF THERE WAS ANYWAY WE COULD ADD THE COST OF THE REPAIRS TO MY NOTE AS I HAD ASKED THEM TO REPAIR THE IGNITION SWITCH NORMA SAID YES. THIS WAS ON A MONDAY TOOK THE VAN INFORMED THE SECRETARY IN THE MAINTENANCE DEPARTMENT THAT THERE WAS NO RUSH. I CALLED MONDAY THE FOLLOWING WEEK TO SEE WHEN IT WOULD BE READY. I WAS THEN INFORMED THAT I HAD TO PAY 400 BECAUSE OF THE OCTOBER PAYMENT . I CALLED NORMA I COULD MAKE PAYMENTS ON THE 200 I STILL OWED BY APPLING 50 ADDITIONAL DOLLARS TO MY ORIGINAL PAYMENT 397 MONTHLY THOSE 50 DOLLAR PAYMENTS WERE MADE IN JAN,. FEB., MARCH,. AND APRIL BRING ME UP TO DATE. UPON PICKING IT UP THAT FRIDAY IT WAS STILL DOING THE SAME THING WITH HESITATING TO START. THIS TIME GERALD THE OFFICE MANAGER WAS THERE TO WITNESS THAT ALONG WITH MOY THE SALES PERSON THAT HELPED ME. LEFT WITHOUT THE VAN..THE FOLLOWING WEEK I CALLED NORMA TO SEE WHAT WAS DONE SHE STATED IT WAS THE FUELPUMP. I ASKED WHY WHEN I HAD HAD IT DIAGNOSED WAS TOLD IT WAS THE IGNITION SWITCH. THEY KEPT IT ANOTHER WEEK I WAS THEN CALLED TO P[ICK UP THE VAN IT STARTED RIGHT UP. TWO DAYS PASSED AND IT STARTED TO DO THE SAME THING AGAIN. SPOKE TO JOANN SHE ASKED I TAKE IN VEHICLE TO HAVE LOOKED AT AGAIN. TOOK IT IN 2 TIMES THEY COULDN’T FIND THE PROBLEM MY HUSBAND WATCHED YOUTUBE DID A RELAY BYPASS DIDN’T HAVE ANY ISSUES SENSE .
WHEN I PURCHASED THE VAN I ASKED FOR A CONTRACT WAS TOLD THEY WERE PREPARING IT . I NEVER RECEIVED A COPY OF MY CONTRACT. AND RECEIPTS WAS NEVER GIVEN ONE MOY WAS MY SALESMAN AT THE TIME.
THE VAN WAS REPOSSESSED ON MAY 12,2025 ON THE 12 I WENT TO DEALERSHIP TO FIND OUT WHAT HAPPENED WITH ALL MY BANK RECEIPTS FROM THE TIME OF PURCHASE NEVER MISSED A MONT IN APRIL I HAD A FAMILY SITUATION I CALLED THE H& R SPOKE TO JOANN THAT IF I COULD MAKE A PARTIAL PAYMENT AND APPLING 50 ADDITIONAL TO MY MONTHLY PAYMENTS SHE SAID YESH THE ARE SAYING I OWE MARCH PAYMENT APRIL AND MAY WHICH IS IN CORRECT I HAVE BANK STATEMENTS SAYING OTHERWISE WHILE AT THE DEALERSHIP I SPOKE WITH JOANN AND GERALD HER HUSBAND HE INFORMED ME THAT THE PAYMENTS WERE BEING APPLIED TO REPAIRS WHICH AGAIN NEVER RECEIVED A RECEIPT OR TOLD THE COST GERALD THEN STATED HOW THE VAN START RUNNING. MY HUSBAND FIXED IT FEBRUARY. THEN I INFORMED MY HUSBAND FIXED IT HE THEN STATED COME ON MAN YEAH RIGHT YOU KNOW THAT’S NOT TRUE . I WALKED OUT ON HIM I CONTINUED WALKING I INFORMED MY HUSBAND THAT HE WAS BASICALLY SAYING I WAS LYING MY HUSBAND LOOKED UP GERALD RECOGNIZED HIM .JOHN LOOKED UP AND HE SAID AND YES SIR I DID REMEMBER I CAME DOWN HERE TO GO OVER EVERY PAYMENT WITH YOU. GERALD SAID YES SIR I REMEMBER GERALD HANDED ME AN PAPER WITH ALL MY PAYMENTS MADE FEES ARE A[PPLIED TO MY NONEXISTENT CONTRACT THAT I WASN’T AWARE OF IN THE SUMS OF TWO ARE FOR 19.99 TWO NORE FOR 23.00 AND ONE MORE FOR 293 NEVER WAS I INFORMED OF THE ADDITIONAL FEES I DID NOTIFY THE ATTORNEY GENERAL THEY CORRESPOND BACK SAYING POSSIBLE VIOLATION OF CONSUMER PROTECTION LAWS GERALD ALSO STATED WHILE WE WERE OUTSIDE THAT NORMA WASN’T GOING TO CHARGE ME FOR THE REPAIRS AFTER HE HAD ALREADY SAID THAT U WAS MAKING PAYMENTS ON THE REPAIRS AND NOT THE 200. I TOLD HIM THIS IS WHERE YOU ALL ARE SO WRONG I WAS NEVER TOLD ABOUT THE FEES O WOULD HAVE PAID ADDITIONALGERALD SAID I DON’T KNOW I ONLY WORK HERE.NOT ONLY WAS IT WRONGFULLY REPOSSESSED DAMAGE WAS DONE TO THE PROPERTY AS WELL I DON’T WANT THE VAN BACK BC OF THE WAY THE TOW TRUCK DRIVER TOOK IT I’M ALMOST CERTAIN IT DOESN’T RUN LIKE IT USE TO POSSIBLE TRANSMISSION FAILURE ALONG WITH THE SUSPENSION AS YOU CAN SEE TIRE MARKS THAT HIT THE CURB i want to file a lawsuit against the company affording an attorney is expensive and out of my financial ability. This may take months or even years to correct what was done meanwhile on ssi I can’t afford another vehicle at this time type 2 diabetic and a disabled son a 9 month old grandchild i take care of as I’m their sole provider. My children’s father passed away 3 yrs ago due to a staph infection my granddaughter has been my responsibility sense birth her mother us a teen what i want for is to finish school. The child’s father hardly helps much less visit her what I’m requesting help with us attorney fees and help to get into a vehicle if you choose to help send donations to $2016SF