hello and thank you for taking time to look at my page this could help me get over my horrible nightmare that I am living at the moment there really might be Good Samaritan angels out there. I’m in a horrible situation with what my brother in law has done to me. Let me share with you the e mail I had to send to ladbrokes.
To whom this may concern
I really don’t know where to start with this.
I’m just going to have to explain my situation and pray that ladbrokes as such a big reputable company will take me into consideration.
Where do I start today has been the worse day of my life it all came crashing down this lunch time when I had logged into my banking app to send my wife some money for some nappy bins for my daughter. I had noticed that a substantial amount of money had gone missing from my account and knowing that I hadn’t spent this I investigated to see what this may have been. Knowing that mortgage and bills don’t usually go out till end of month but with the bank holiday coming up thought maybe this had been taken early.
To my horror I found that I had pending transactions of £6000 for Ladbrokes well I nearly fell over in shock!! The 1st thing I did was to freeze all my bank accounts so this could not happen and got straight onto the phone to ladbrokes to see what was happening.
I managed to get through and very kindly customer support had frozen my account straight away and confirmed to my do belief that yes I had 3 transactions of £2000 debited to my account and I had an outstanding balance of £1000 well I had to sit down I was shacking so much! Customer support was very helpful to me and after a short wait I had been told that this had been escalated to the security team and that it was in hand and to wait for a reply from the team and to also get onto my bank.
My next port of call was to call my wife to explain this nightmare I was experiencing. I went through and explained that I had somehow had my account hacked and they had used my details to deposit money to gamble with. To which she was also horrified and couldn’t believe that this was happening.
Now this is where it gets even more devastating for myself and my wife. Throughout the day speaking with my wife and what she had been up to she had told me that my brother in law had popped in to my home and looked after my daughter while she popped out to run a few errands. Now unfortunately my brother in law is what we thought was an ex drug user which he has been getting help for and also I know he also likes to have a cheeky gamble.
Now trying to put all this together as to how my account would have been hacked and for someone to be able to do this baffled me. My wife had told me that the PlayStation had been used and also the laptop had also been used. Which had made me suspicious. I really didn’t want this to be the case but my wife has got ahold of my brother in law and he has admitted that he managed to get into my account and had debited money to gamble with. One £2000 hit which I’m told he lost to then go onto debiting another £2000 which he also lost saying that he wanted to try and win it back so that I wouldn’t be none the wiser. Which he then lost to then debit another £2000 which I’m told he lost £1000 of before he got to scared and had given up! When my wife asked about it he said he had gone on to try and win money as he doesn’t have a job and the money he had won he wanted to have some of it! I’m guessing for another hit of drugs or maybe for the thrill of what he has done! Sorry this is probably a lot to take in. Even more so for myself I cannot believing that I would be waking up today and for me to be writing this e mail to yourselves.
Now where do I go from here I have tried to get ahold of him myself but he has now gone into hiding and I’m guessing I won’t see him now for a very long time.
Now I totally and utterly understand that you have a policy of responsible gambling and this is totally unacceptable and should never have happened. And on my part I should have done more to make sure this was secure and only I was able to access this account. And this absolute life changing event for myself should never have happened! But it has and I’m hoping that I can work with ladbrokes to get over this.
I think I have only used this account once this is when some friends had come over to mine at the weekend and we had a bit of a party and thought would be a bit of fun to have a bit of a gamble and play some roulette we all put money in and played. I think on this occasion this weekend we had won some money which was great and beginners luck I guess. Now I haven’t used this account again my only dispute that I would have with ladbrokes is maybe player protection I know I have a duty to responsible gambling but do ladbrokes not have a duty to protect their customers. Would it not flag up that one user is making substantial amounts of money to an account that hasn’t really been active? To maybe put a cap on it query it or stop and phone the customer. I’m in no way blaming ladbrokes for this but also think of this was in place this may have been stopped before it got to far!
Now I’m a hard working father with a wife at home who is off work looking after my daughter who turns 1 next month I am the only one working at the moment working 6 hard days to bring home the money to provide for my family. I am currently borrowing a car at the moment as my engine blew up and am waiting to either find out if I have to buy a new car or have to get a new engine put in mine. While also running my wife’s car paying mortgage and putting food on the table. I’m sorry to go on I’m just trying to give you an idea of what’s going on and what’s happening in my life and in my head and this horrible nightmare that I am living currently. I guess I’m trying to pull on ladbrokes good side and the managers side to hear my case and my terrible nightmare I’m going through to see if they will do a good deed for the day and help me out here. To me the £5000 that I personally have lost really is going to cripple me I’m guessing for a good year it’s taken all my savings away I won’t be able to get my car fixed I’m worried how I’m going to get to work any holiday that I may have been able to take my family away on is ruined I’m worried about not keeping up with mortgage payments it’s just endless I’m just trying to give you the picture here. Now I’m guessing it maybe just one of those things to ladbrokes but I don’t know how well they listen to their customers and want to help their customers in genuine times of need but I know ladbrokes are a huge company and £5000 to them as a company wouldn’t cripple them as much as I would my small family. I’m asking if not begging that you have a heart and listen to my nightmare and hope that in this one off case can refund me the money that was debited into my account and gambled not by myself. I’m hoping maybe there is some sort of protection like I mentioned earlier. This account was made for a little bit of fun on a night with friends to potentially crippling me ruining my year well it already has and also I just don’t know how I am going to get over this. I couldn’t go on all night but I’m sitting here still shaking and crying my eyes out writing this I don’t know how I’m going to sleep tonight with the worry of what’s going to happen or how I’m going to get over this. All I can ask is please can ladrokes take into concideration what I have said and please value me as a customer and please help me in every way possible my dream would be for you to write off the £5000 that was taken from my account and to refund me. Then close my account and this has been a very valuable lesson to myself and my family as to just how dangerous gambling can be I don’t want a part of this ever again it went from earlier fun to potentially breaking a small family.
Please once again take into account what has happened I’ve tried to be as open and honest about myself my life and my situation I’m just hoping you take this on board and maybe give me a chance to get over this put this behind me and make a very valuable lesson learnt. I’m not going to be able to sleep until I hear a reply but please can this get escalated to the highest of manger that maybe able to overturn this nightmare for me.
I very much look forward to hearing from you I’m very sorry this has happening and that you have had to deal with this and read through this horrible e-mail I just hope I can get over this and get on with my life.
Hope to hear from you soon
One very upset and devastated customer
If you have taken the time to read all this I am forever grateful as you can see I have been taken advantage of by a family member I trusted but has a few issues himself. This has left me in a massive hole and I am asking for help from good Samaritans out there to get me back on track again. I am happy to work with anyone that wants to help to give back something to help them I understand that this is a lot to ask but it’s something I wanted to put out to see if I would get a response.
thank you for taking the time to read this and look forward to hearing from you.
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very much look forward to hearing from you any questions please don’t hesitate to ask