Back in October 2019 and after two years of searching for the right phycologist, I had finally found the right person to help with my mental health and childhood trauma.
Prior to starting the service, I went to my Aetna website and searched for my doctor who appeared to be covered within my insurance. The doctor’s office also verified prior to scheduling an appointment and had confirmed that indeed my phycologist was covered.
After several months going to the appointments, my doctor told me my claims were not covered by the insurance. I called Aetna and expressed my concerns and made an appeal but ended up being denied.
I made so much progress while going to the doctor but things changed drastically for me after I was no longer able to follow up with my doctor and mental health.
Covid19 has made things worse and now I have this bill that I am unable to pay.
After all this happened, they are now in fact covering for my phycologist but deny to cover for previous claims. My phycologist won’t schedule any sessions until I pay the bill. I am so overwhelmed!
Any help is appreciated!